privacy policy
Hellios Gaming Sole Company Limited (“Company”) is committed to protecting the privacy of your personal information (“Personal Information”) about you that you provide to us or that we collect. Personal information is information that identifies you and is relevant to you, such as your name, address, date of birth, payment card details, game history, account details, and any other information we hold about you. Contains information. We will be the administrator of your personal information.
We guarantee that your personal information will be processed in accordance with the data protection laws and regulations of the countries in which we operate. Therefore, we have set out in this privacy policy how we use your personal information.
We may update this privacy policy from time to time, so we encourage you to review this privacy policy on a regular basis. If we make any material changes to this privacy policy, we will notify you of the changes.
[How to collect your personal information through this website]
You will be asked to provide personal information for the purpose of registering and opening an account with us so that you can operate our website and mobile applications. You are not obligated to provide us with your personal information. However, certain personal information is essential for us to provide services to you (such as to allow you to play games on our website), and we are responsible for providing these services. If you choose not to provide the requested information, you may not be able to get certain services. It also collects information about transactions, including details of the payment card used. We may collect personal information through surveys conducted by us or the companies we engage in for such purposes. In addition, we collect information about your use of our websites, mobile applications and services. We also collect other information necessary to process your personal information for the purposes described in this Privacy Policy.
If you provide your name, address or other personal information in the public areas of our website, we will also process this personal information.
We may also collect personal information from providers of third-party services, such as fraud prevention companies.
Finally, we also use “cookies” that collect specific information, such as the IP address of the device that makes up your personal information. For more information about “cookies”, please see our cookie policy.
[How to use your personal information]
In accordance with data protection regulations, we will only process your personal information for good reason. The grounds for handling customer’s personal information are as follows.
- When you need to provide services to you under the fulfillment of your contract.
- When you need to process your personal information in accordance with your legal or regulatory obligations.
- When it is in the public interest to process personal information.
- With your consent.
- When it is in our legitimate interest to process your personal information on the premise that it does not harm your rights, freedoms and interests.
Below is a list of the purposes for which we process your personal information and the legitimate grounds for processing it.
Purpose Legal basis
- Account setting and management (including deposit and withdrawal processing)
→ Necessary for fulfilling the contract
- To provide our services (including enabling us to play our games)
→ Necessary for fulfilling the contract
- To communicate with customers and receive and respond to inquiries
→ If communication is specifically related to our services, it is necessary to fulfill the contract. In other cases, with consent or in a legitimate interest
- To notify you about updates to our website, mobile applications and services
→ When it is necessary for the performance of the contract or it is a legitimate interest
- To ensure that we meet our regulatory obligations regarding your use of our services, this includes verifying the accuracy of the information you provide and verifying your age. In that case, we may disclose your personal information to a third party or supplement it with information received from a third party (such as a credit inquiry institution).
→ Necessary to comply with legal or regulatory obligations
- To comply with our obligations under applicable law
→ Necessary to comply with legal or regulatory obligations
- To identify and disclose all suspected torts, fraudulent activity, or other inappropriate activity (including money laundering) related to our websites, mobile applications and services.
→ Necessary to comply with legal or regulatory obligations
- To prevent or detect tort. Also to protect the public from fraud, negligence or other serious tort.
→ Necessary to comply with legal or regulatory obligations, or for the substantive public interest
- To conduct market research to better understand the products and services that our customers enjoy most
→ When it is a legitimate interest
- How you and other players use our websites, mobile applications and services to respond to promotions and advertisements in order to improve our products and services and provide you with the best offers and support. To analyze and identify relevant patterns and business trends
→ When it is a legitimate interest
- To build your personal profile and gain a deeper understanding of your preferences for products and services. To recommend related games and other game sites
→ When it is a legitimate interest
To notify you of information about offers and promotions related to our services
→ After consent
- To notify you of offers and campaign information about our services or other services of the Group, subject to your consent.
→ After consent
- To serve ads through social media.
→ When it is a legitimate interest
- To support our contractual obligations or any other purpose necessary to fulfill the obligations specifically stated at the time you provided your personal information.
→ Necessary for fulfilling the contract
- To record calls and live chats with customer service representatives and train them to improve customer service. Also for security and customer confirmation
→ Customer Support Training: Security and Customer Confirmation: Necessary to comply with legal or regulatory obligations, in case of legitimate interests
- To monitor iGaming play patterns and identify responsible iGaming concerns
→ Necessary to comply with legal or regulatory obligations
- To promote or market using your name, image, username, or location with your consent
→ When it is a legitimate interest
- Cookies: What you need to operate our website and mobile applications (such as interacting with websites and mobile applications, invoking choices when navigating between pages, etc.)
→ Necessary for fulfilling the contract
- Cookies: For the continuous improvement of our website and services, we analyze your usage of our website, monitor website users, and tailor to your usage. What to customize to a website that is more suitable for you
→ When it is a legitimate interest
- Cookies: Tracking your movements between our websites in order to understand how you travel to and from our website and to make commercial arrangements effective.
→ When it is a legitimate interest
- Cookies: Necessary for legal compliance, including identification of multiple accounts, unauthorized logins, and potential fraud
→ Necessary to comply with legal or regulatory obligations
- Cookies: Used for third party marketing
→ When it is a legitimate interest
[Disclosure of personal information]
In addition, in order to provide services on our behalf, we may disclose your personal information to the processing agent. Such processing agency only processes your personal information in accordance with this privacy policy, and we conclude a contract with such processing agency so that your personal information is kept safe. will do.
In addition, we personally contact third party service providers (credit authorization agencies, fraud prevention agencies, payment agents, banks, financial institutions, and other similar third parties) that are relevant to the operation of our website. We may disclose information. This process is subject to legal and regulatory obligations by us and third party service providers (verification of identity, monitoring of behavior on the website, prevention of money laundering, illegal activity on our website). It is done to comply with the prevention and other actions required to fulfill our obligations).
We may also disclose your personal information in the following cases.
- Where required by law or regulation applicable to government agencies, regulatory agencies or enforcement agencies
- To defend our company in connection with legal or legal proceedings
- When identification, age verification, and verification of registration accuracy are required (including disclosure of information to third parties such as: financial institutions and third party reference agencies)
- If we choose to outsource the operation of our website to a third party service provider
- Acquisition, sale, acquisition, merger, financing, investment, organizational restructuring, sale, transfer, sale, disclosure of all or part of our business or assets, and negotiations and execution of other procedures in accordance therewith. For
[Third party service]
We use third party services such as Google Maps, including the Google Maps API, for this website. The services provided by Google are not owned or controlled by us, and if you use Google Maps services, including the Google Maps API, you will interact directly with Google and Google, our company, Or information may be provided to both companies. The Google Map Terms of Service apply when using these services. In addition, when you use the services of Google Maps, Google processes your personal information in accordance with the Google Privacy Policy. We encourage you to read Google’s privacy policy to help you understand how we use your personal information.
[Transfer of personal information]
Your personal information will be transferred to third party data processing agencies within the European Union and Asia. In accordance with this privacy policy, we will take reasonable steps to ensure that sufficient measures are taken to keep your personal information safe.
【Security】
We take a wide range of technical and organizational steps to protect your personal information from loss, manipulation and unauthorized access. Security measures include, but are not limited to, digital and physical peripheral protection, asset management, access control, and operational security controls. We make every reasonable effort to keep your personal information safe at all times, but keep in mind that you are not fully guaranteed and if our negligence compromises your security. Except for this, we shall not be liable.
【marketing】
We may use the services of third party service providers to provide reliable marketing services. We take steps to ensure that our arrangements with these parties protect your privacy by ensuring that these parties strictly follow our instructions when processing your personal information.
[Marketing communication from our website]
Users of our website may choose whether or not to receive marketing communications from us and, if so, how.
We may use your personal information on our website to provide you with a personalized offer. From time to time, we use cookies to understand your usage and online preferences, and to deliver personalized content to you. For more information on how cookies are used, please see our cookie policy.
Marketing communications about your website may contain the following information:
- New games and campaign information available to you on our website • Information on prizes and prizes from our loyalty programs, campaigns, etc. • Other campaign information on our website
You can choose to refuse to receive marketing communications from our website at any time by following the steps below.
- Email Marketing: Use the unsubscribe link in one of our emails, or change your settings on your account’s campaign information delivery settings page.
- Marketing by SMS: Use the stop code in the SMS sent by us, or change the setting on the campaign information distribution setting page of your account.
- Phone marketing: Change settings on the account campaign information distribution settings page
- Push notifications: Disable push notification settings on your device
If you wish to stop receiving marketing communications by email, SMS and phone, the suspension will be applied within 72 hours after setting.
You can change your notification settings at any time from the “Campaign Information” page in My Account.
[Social media marketing]
We use the information you provide to place advertisements and customized information about our iGaming gaming site on certain third-party social media platforms (hereafter) that we can use through services such as Facebook and Twitter. , Social media sites). We do not control how these social media sites operate or collect information. We encourage you to read their respective privacy policies to understand how we use your personal information on these sites.
We may use Facebook’s advertising services on a regular basis to provide Facebook users with customized content about our gaming sites. Customized content may be listed when you log in to Facebook. To provide this customized content, Facebook may share with us information that you have selected availability according to your Facebook settings. You can read about how Facebook uses your information in Facebook’s privacy policy. We may also display customized ads on your Facebook account. If you no longer want to receive customized ads through Facebook, you can use your Facebook account settings to manage your ad settings and choose what you want to see and what you don’t want to see. Learn more about managing your Facebook ad settings.
[Cookies]
About Cookies: This privacy policy uses the term “cookie” to describe cookies and similar technologies for storing information (such as web beacons). A cookie is a simple text file stored on a computer or mobile (or other) device by a website server, and only that server can retrieve or read the contents of the cookie. Each cookie is unique to your web browser. Cookies contain anonymous information such as unique identifiers, website names and numbers.
Most websites and applications, including our website, use cookies to improve the user experience of our visitors, while the user is visiting (session cookies) or during a revisit (persistent cookies). Sites and applications are now able to “remember” users.
Cookies have a variety of roles in improving the use of websites and applications, such as efficiently navigating between pages, storing settings, and improving the experience of websites. Cookies make it faster and easier for you to interact with your website. If your website or application does not use cookies, you will be considered a new visitor each time you navigate to another page on your website.
Some websites, including our site and mobile or device-specific versions and related applications of this website (collectively referred to as “websites” in the “cookies” section), use cookies, for example. You can also target advertising and marketing messages based on your location and browsing habits.
Cookies include first-party cookies set by the website you are browsing and third-party cookies set by other websites that post content on the page or application you are browsing. I have a cookie.
Our Cookies: We use several different cookies to recognize each user and track their activities in order to improve the experience of using our website.
In addition, we use a number of third-party service providers that set cookies on our website to perform the services we offer. Although these services include helping you improve your website usage and experience by tracking website activity, measuring website effectiveness, and assessing the effectiveness of your marketing campaigns. , Not limited to this.
We and / or third parties may use cookies to collect or receive information from websites and use that information to place advertisements on other websites. You may view cookies used for such purposes on this website from the following sites and exclude them from collecting and using your information for targeted advertising.
What to do if you don’t want to set cookies: The fact that websites store information about your computer or mobile (or other) device, especially when this information is unknown to you. Some people find it intrusive to be stored and even used by a third party. This is generally harmless, but you don’t necessarily want to see ads that target your hobbies, for example. If you prefer, you can block some or all of the cookies or delete cookies that have already been set, but keep in mind that this may result in the loss of functionality for that website. is needed. Most online browsers automatically accept cookies, but you can limit or block cookies by changing your browser settings. Information about deleting or restricting cookies is available at www.AboutCookies.org.
[Saving of personal information]
We retain your personal information for as long as necessary to provide our services and comply with our legal and regulatory responsibilities. Therefore, your personal information will be retained for at least 5 years after your account is closed (if applicable) or after your last contact. If you no longer need to maintain your personal information, it may be deleted sooner.
[Update of personal information]
Your personal information can be updated at any time from your account. If your personal information changes, please renew your account as soon as possible.
[Customer’s rights]
You have the following rights regarding your personal information:
- Access rights to customer’s personal information held by us (also called request for disclosure of personal information)
- Right to receive specific personal information in machine-readable format
- Right to correct inaccurate personal information
- If we specifically seek consent to process and maintain your personal information and there is no other legal basis for processing it, you have the right to revoke this consent.
- Where you no longer need to process and maintain, where you revoked your consent according to the paragraph above, where you objected according to the paragraph below, where your personal information was illegally processed, your personal information in accordance with your legal obligations Right to erase certain personal information, such as when you need to erase
- Personal information because we have the right to challenge processing on the legal basis of our legitimate interests, but if there are other relevant legal grounds, or because it cannot be overturned by the rights, interests or freedoms of the user. If there is an unavoidable reason to continue processing your personal information, we will continue to process your personal information.
- The right to seek explanation of the logic of customer decisions made only through automated means
- Right to complain to user’s national data protection supervisory authority
- The right to oppose direct marketing, which allows you to set a denial of receipt through your account or communication. We also reserve the right to challenge profiling to the extent that it relates to direct marketing.
If you have any questions about your rights or are concerned about how your personal information is processed, we recommend that you contact your national data protection supervisory authority.
If you would like to exercise your rights, please contact us using the methods below. We strive to respond to your rights requests as much as possible, but these are not necessarily absolute rights. This means that you may have to reject your request or may not be able to meet some of your requests.
If you request your rights, you will be required to submit your identification. In addition, we may ask you to clarify your request. We will endeavor to respond to any request within one month of confirming your identity. We reserve the right not to respond if we receive repeated requests or if there is reason to believe that the request has been made unreasonable.
【contact address】
If you have any questions regarding the use of personal information or would like to exercise your rights, please contact us from the inquiry page.
Version: 1.0
Updated: 4.29.2021
